In a caring school, such as St Mary’s, we wish to resolve any concerns, complaints, issue or problems, as informally as possible and in ways that are fair, impartial, simple, confidential, non-adversarial, fast, effective and appropriate. Therefore, anyone who has concerns of any kind, should first discuss the matter with the School. Every effort will be made to resolve the matter informally first. Only if the complaint cannot be resolved to everyone’s satisfaction, will more formal action be needed.


The following document outlines our complaints policy and the steps involved:

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